JACKIE UNTERMEYER

Building Strong Client Relationships 

Account Management

Recruiting High-Quality Candidates 

Entrepreneur-at-Heart 

Complex Problem Solving

Cross-functional Collaboration

Operations Management

Detail and Data Oriented 

Problem Solving Skills 

Leadership and Mentorship 

Tech Savvy and a Quick Learner

Start-up and Corporate Culture

Recruiting High-Quality Candidates

Event Planning and Coordination

Tawkify VIP Team | November 2022 - Present (Remote) 

• Nurtures and maintains relationships with high-profile clients, offering ongoing support and assistance throughout the personalized matchmaking process.
• Conducts thorough interviews and assessments with clients to understand their preferences, relationship history, and specific requirements in a potential partner.
• Hand-selects potential matches using expertise and intuition to ensure compatibility and shared values.
• Curates VIP experiences, collects feedback from both the client and the match, offering constructive advice and guidance to help improve future matches.
• Stays up-to-date with the latest trends in dating and relationship dynamics and participates in workshops or seminars to improve their skills.

Jackie Elise LLC | April 2021 - Present (Remote) 

• Responsible for all aspects of business - customer service, recruiting, scheduling, sales, consulting, website management, contracts, CRM, and marketing. 
• Onboards, coaches and manages 15-20 executive clients simultaneously throughout multiple stages of the dating life cycle via video or in-person. 
• Maintains a detailed and organized schedule and workflow to accommodate client engagement, date facilitation, and appointments.  
• Curates customized experiences with high-quality, hand screened candidates.

RefinedKind | November 2018 - April 2021 (Remote)

• Managed numerous team projects within Asana between executive team, product development, social media, PR, warehouse, design and the apparel brand.
• Planned and facilitated conferences, such as Global Pet Expo and CatCon.
• Interviewed, onboarded and provided ongoing training for all remote employees.
• Built and managed strong client relationships with multiple business accounts, including Amazon, PetSmart, and Wayfair.

Tawkify | October 2018 - February 2021 (Remote) 

• Onboards, coaches and manages 20-30 clients throughout multiple stages of the dating lifecycle via Zoom video, phone calls and other video conferencing platforms. 
• Maintains a detailed and organized schedule and workflow to accommodate client engagement, date facilitation, and appointments.
• Curates customized experiences with quality, hand screened candidates.
• Executes online and real-world networking via multi-channel outreach. 

Hello Fearless | November 2017 - January 2019 (Remote) 

• Implemented higher performance standards in a start-up environment through organizational management, analyzing platforms and tools, and creating efficient systems and processes.
• Interviewed, hired and managed all cross-functional staff. ServeImplemented higher performance standards in a start-up environment through organizational management, analyzing platforms and tools, and creating efficient systems and processes. Oversaw financials, budgets, educational programs, and events.
• Onboarded new clients on to the educational platform and worked with development to fix bugs and increase efficiencies in the product.
• Interviewed, hired and managed 15-20 cross-functional staff.
• Managed multiple projects simultaneously, creating timelines, assigning tasks and following through with deadlines.

Advisory Board Company | September 2011 - June 2018 (Austin, TX: 50% Remote) 

• Identified inefficiencies, created process documents, and worked with product development team to implement new processes to increase department and team productivity.
• Hired, trained and managed executive assistants, which involved providing career development and constructive feedback. Created successful onboarding program. 
• Collected and analyzed metrics, providing packaged reports, customized dashboards and presented data to UX and Product Management team.
• Drove initiatives across cross-functional teams to develop and execute projects to improve customer experience while meeting tight deadlines.
• Acquired and managed 50 vendor and client relationships simultaneously on average. 
• Planned 25-30 special events and functions per year ranging from 10 to 500 people. 

• Guided over 25 SaaS customers through the onboarding and implementation process.
• Identified customers' needs and expectations, determined how clients were currently using the software, presented features and upgrades that were underutilized, and coached businesses on how to be more efficient and successful using the solution. 
• Communicated feedback and product improvement recommendations to the Sales, UX and Development team to ensure clients find value in the product. 
• Responsible for introduction to upsell and cross-sell opportunities.

• Managed six executive calendars simultaneously via outlook, arranged domestic and international travel, and reconciled expenses.
• Facilitated virtual and in-person meetings, including creating the invite and agenda, testing technology, and collaborating with EA’s in multiple offices.
• Planned office-wide events and catered meals for small to large meetings in multiple offices and cities.